Social Media Moderation includes the monitoring and management of user-generated content on social channels. Social Media moderation helps businesses to converse with potential and existing customers while improving customer service and building important relationships.
What I offer
I offer moderation services for multiple platforms including but not limited to Facebook, Twitter, Instagram and LinkedIn.
These services include:
- Engaging with positive and negative feedback from fans
- Escalating and responding to fan queries and questions according to client guidelines
- Hiding illegal or inflammatory comments from users
- Identifying influencers and content that can be repurposed by the brand
Let’s chat about how I can help you to improve your relationships with your online audience.