Social Media Moderation includes the monitoring and management of user-generated content on social channels. Social Media moderation helps businesses to converse with potential and existing customers while improving customer service and building important relationships.

What I offer

I offer moderation services for multiple platforms including but not limited to Facebook, Twitter, Instagram and LinkedIn.

These services include:

  • Engaging with positive and negative feedback from fans
  • Escalating and responding to fan queries and questions according to client guidelines
  • Hiding illegal or inflammatory comments from users
  • Identifying influencers and content that can be repurposed by the brand

 

Let’s chat about how I can help you to improve your relationships with your online audience.

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